My customer says that the invoice was paid several weeks ago, why is it as unpaid in my account summary?

When a customer says that the invoice has been paid, it usually means that the customer in question has submitted the invoice for payment to his finance department, which does not mean that the payment itself has been made.

In the case of the public sector (state, municipality, county council) or large company, 30 days always apply regardless of the payment period indicated on the invoice and it is unlikely that they will make payments before that even if the actual customer has confirmed the payment.

In some cases, a customer has made a payment without “tagging” the payment with invoice number or other information that allows us to refer it to the correct invoice. If, in addition, the name of the payer does not match the company or customer name used for billing (most often when it is an individual company that uses a company name while the bank account is on the personal name), the deposit will be credited to a “bank account” at the bank until the payment can Steered right.

Payments arrive at us during the afternoon / evening and are registered on the same day or at the latest following weekday morning.